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1.
What is the Himalayan Mart product guarantee? |
Himalayanmart.com
unconditionally guarantees the quality of all merchandise.
Should any item from this web site be deemed defective, we
will gladly assist you. |
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2.
What forms of payment can i use? |
Payment
Online via Credit Card:
Buy online with Credit cards: VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVERY.
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4.
Will my personal details remain private? |
Your
personal and credit card details are encrypted at your browser
before they are sent to Himalayan Mart. Your credit card details
are stored on secondary secure servers which are not reachable
via the Internet and are under constant 24 hour security surveillance.
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5.
How do I know if my order has been shipped? |
If
you have provided us with a valid email address, you will
receive an email from us when we have shipped any item on
your order. |
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6.
How long will it take for my order to be shipped? |
Orders
are usually processed within 72 hours after being placed.
Delays may be caused due to credit card verification or if
there is a problem in processing your charge card. If we are
unable to process you charge card we will attempt to first
reach you via email, then either by telephone or traditional
mail. We will also try to contact you if there are any other
problems with your order. |
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7.
How can I check the status of an order? |
To
check the status of your order, please refer to DHL website
or click on “ Track
Order” to see the status of your order or send us
an email, referencing your order number to orders@himalayanmart.com |
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8.
What if part of my order is not available? |
After
you have placed your order, if for some reason an item is
not available to ship, then will be cancelled from your order.
We will attempt to notify you via email first, then by either
telephone or traditional mail, that an item has been cancelled
from your order. You will not be charged for any item that
is not shipped. |
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9.
What is your return policy? |
Our
goal is your complete satisfaction. If you are unhappy with
any purchase, you may return it to us within 30 days for exchange
or a full refund, less shipping charges. Please be as specific
as possible in your note to ensure that your return/exchange
is handled in the most efficient manner. |
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10.
How soon will I receive my order? |
Your order
will be shipped from our warehouse within 24 hrs of your placing
the order. |
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11.
Do you offer wholesale? |
Yes! We
offer wholesale for those who would like to buy in bulk. Click
her for details. |
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12.
May I order by phone? |
We
are temporarily unable to take phone orders. |
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13.
How Do I Place an Order? |
We
encourage you to order our products online with a credit card.
You may also order by fax. If you are concerned about credit
card safety please see Is It Safe to Order Online?
Don't worry! You can cancel your order at
anytime during the order process. You won't be charged for
anything until you check out and give us your credit card
number. Below are the Six Easy Steps To Place An Order:
STEP 1: Shop for Products
When you find a item you want, press the "Add To Cart"
button to add it to your "Shopping Cart". You will
then be taken to a screen which will display all the items
currently in your cart. Items may be added at any time from
the screen which displays your shopping cart, as well as check
out.
STEP 2: Add, Modify item
To continue adding items, click "Home" or any other
product category to continue shopping. If you wish to increase
the quantity of an item you have already ordered, simply adjust
the number of units by clicking “Make Change”
and adjust the number of unit in the space provided and then
click “Update" button in the cart.
STEP 3: Proceed to Checkout
When you have completed your shopping, press the "Check
Out" button if your viewing your shopping cart or To
view your shopping cart simply click " My Shopping Basket"
from anywhere on the page and you will be taken to the shopping
cart..
STEP 4: Tell Us Where to Bill Your Order
Your Order
Here is where you tell us your billing address in detail and
For credit card security purposes, your billing address must
match the address that your credit card statement is mailed.
STEP 5: Tell us How to Ship Your Order
Here is where you tell us where to ship your order. Please
indicate the detail address of your location where you want
us to delivery your order.
STEP 6: Place Your Order
This is the last step. When you press the "Submit For
Verification" button your on-line order will be securely
submitted to us. Note: You will not be charged until we ship
your order! You may still cancel your order if it has not
shipped by e-mailing us at sales@himalayanmart.com. However,
once your order is sent to shipping, it cannot be cancelled. |
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14.
What kinds of products are available ? |
Himalayan
Mart is an online market place for all kinds of Nepalese handicrafts
like: khukuri, buddha statue, pashmina shwal, pashmina stole,
pashmina scraf, thanka, thangka, cashmere silk carpets, cashmere
shwal, cashmere stole, cashmere scraf, Neplese dolls, Neplese
puppets, Neplese masks, tibetan artifacts, singing bowl, mala,
neplese silver jewellery, prayer wheel, bell, dorje, vajra,
damaru,madal, sarangi and exocitic travel and treking packages
to the himalayan kingdom of Nepal. |
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My
Shopping Basket |
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Best
Seller |
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Grape Pashmina Shawl |
Price: US$
71.43 |
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Start
with your budget |
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a friend |
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